HELICO PRIVACY POLICY

1. Introduction

As HeliCo Translation, the privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we do with your personal data.

2. Cookies

Our website uses cookies. A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. Personal data submitted to us through our website will be used for the purposes specified in this policy. We may use the cookies for the following purposes:

1. Personalizing our website for our current and/or potential customers;
2. Collecting statistical information about our current and/or potential customers for marketing purposes;
3. Dealing with inquiries and complaints made by or about our current and/or potential customers relating to our website;
4. Keeping our website secure and preventing fraud;
5. Verifying compliance with the terms and conditions governing the use of our website and services.

3. Collection of Personal Data

Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website. The following types of personal data may be collected and stored:

1. Data about your computer such as your IP address, geographical location, and operating system;
2. Data about your visits such as the referral source, length of visit and page views;
3. Data relating to services you use or data you send us through our website such as your name, address, telephone number, and e-mail address;
4. Any other personal data you send to us;
5. Data that you post to our website with the intention of publishing it on the internet;
6. Data that you send us about your service requests from us.

4. Use of Data

We use your data in order to provide you with, and improve, our services, including:

1. To use the data, we collect about you to process orders, deal with any inquiry and/or to send you data about our services and offers from time to time;
2. To respond to your inquiries;
3. To carry out our obligations arising from any contracts entered into between you and us;
4. To facilitate our internal business operations, including to fulfil our legal or regulatory requirements;
5. To maintain and develop our relationship with you;
6. For our business purposes, including data analysis, submitting invoices, detecting, preventing, and responding to actual or potential fraud, illegal activities, or intellectual property infringement;
7. To maintain and update our records including our database of contacts;
8. To evaluate, recruit, and hire personnel;
9. To measure the popularity and effectiveness of services such as newsletters and seminar invitations, in order to improve what we offer to you and other recipients;
10. To ensure that content from our online services is presented in the most effective and secure manner for you and the device on which you are accessing our services, and to troubleshoot, and improve such online services;
11. For research, planning, service development, security or risk management;
12. As we believe reasonably necessary or appropriate to comply with our legal obligations, to respond to legal process or requests for data issued by government authorities or other third parties or to protect your, our or others’ rights.

We may not be able to do some or all of these things without your personal data.

Sometimes we may need to give data to our vendors, linguists, agents, and subcontractors who assist us in providing services. In these circumstances, we always ensure that the data is safe and secure.

If at any time we intend to change the purpose for which we hold your personal data, for example to offer you with a complimentary service that we may provide in the future, we will give you prior data of that new purpose so that you are aware of this.

Subject to the above, the data collected about you will not be used for any other purposes and will not be sold or otherwise disclosed to any other organisations, unless required by law. If we transfer ownership or management of the website to a third party, we may also transfer your data to such third party, provided such third party agrees to observe this Privacy Policy.

5. Disclosure of Your Data

We may, in providing our services and operating our business, allow access to your personal data to the different entities within our group for our internal administrative purposes such as billing, promoting our events and services, and providing you or your organisation with services, provided in all instances that such processing is consistent with this Privacy Policy and applicable law. We may exchange your personal data with third-party service providers contracted to us where any of the following apply:

1. You have consented to us sharing your personal data in this way.
2. We deem reasonably necessary to provide you with the services that you have required at any particular time.
3. Such sharing is provided for under contract, including our terms and conditions for any particular service that we may provide to you.
4. Such sharing is to law enforcement bodies or other government authority.
5. We need to enforce or apply our terms and conditions to which you have agreed (or other terms that have been agreed to apply to our relationship with you or your employing organisation).
6. It is necessary to protect the rights and interests, property, or our safety or the safety of our customers or others.
7. It is relevant in the circumstances to disclose the data to parties with whom we have co-promotional arrangements (such as jointly sponsored events, external venues, or caterers).
8. Our agents or contractors who assist us in providing our services require such data, for example in fulfilling requests for data, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks from time to time. Our agents and contractors will only use your data to the extent necessary to perform their functions.

We use third party service providers to provide services that involve data processing, for example archival, web-hosting, analytics providers in connection with the operation of our online services, event hosting, information technology providers, auditing, reference checking, professional advisory (including legal, accounting, financial and business consulting), mailing vendor, delivery, technology, website, research, banking, payment, client contact, data processing, insurance, forensic, litigation support, marketing and security services.

All, or most, of our assets are merged with or acquired by a third party, or we expand or re-organise our business, in which case your personal data may form part of the transferred or merged assets.

We are under a legal, regulatory or professional obligation to do so (for example, in order to comply with a Court Order).

Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When such third parties no longer need your personal data to fulfil this service, they will dispose of such details in line with our policy unless they are themselves under a legal obligation to retain the data. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

We own the database rights in the data collected via our online services. We do not sell, rent, or otherwise share data that reasonably identifies you or your organisation with unaffiliated entities for their independent use except as expressly described in this Privacy Policy or with your express prior permission. We may share data that does not reasonably identify you or your organisation as permitted by applicable law.

6. Retention of Your Data

We retain the data we collect no longer than is reasonably necessary to fulfil the purposes that such data was originally collected in accordance with our internal data retention polices or to comply with our legal and regulatory obligations.

7. Links to Other Websites

Our website and communications may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. This Privacy Policy does not cover the information practices of those third-party websites.

8. Collection of Anonymous Data

We sometimes collect anonymous data from visits to our website to help us provide better customer service. For example, we measure visitor activity on our website, but we do so in ways that keeps the data anonymous. We use the data that we collect to measure the number of visitors to the different areas of our website, and to help us make our website more useful to visitors. This includes analysing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. None of the data constituted in such logs will include or constitute personal data and such logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.

9. Security of Your Data

We take steps to hold data securely in electronic or physical form.

Our data security policy is supported by a variety of processes and procedures, and we store data in access-controlled premises or electronic databases requiring logins and passwords. All of our employees, officers or contractors and third-party providers with access to confidential data are subject to access controls and confidentiality obligations, and we require our third-party data storage providers to comply with appropriate data security industry standards.

Whilst we continually strive to ensure that our systems and controls are updated to reflect technological changes, the transmission of data via the internet is not completely secure, and as such we cannot guarantee the security of your data transmitted to our online services, which is at your own risk.

It is your responsibility to scan what you choose to download from our website to ensure that it is free of such items as viruses, worms, Trojan horses and other similar destructive code. If you communicate with us using a non-secure mechanism, you assume the risks that such communications between us are intercepted, not received, delayed, corrupted or are received by persons other than the intended recipient.

Once we have received your data, we will take reasonable steps to use procedures and security features to try to prevent unauthorised access, modification or disclosure.

10. Security of Your Personal Data

The data of the individual may only be used and processed if this individual enters the data voluntarily or gives permission to use it in this regard. We will store all the personal data you provide on our secure servers. The information of our website visitors cannot be viewed by any other internet users. This data will not be shared by HeliCo Translation with any third parties, institutions, and organizations unless it is under the consent of the customers or under a legal obligation.

11. Your Rights

Under applicable data protection legislation, we have a duty of care to ensure that your personal data is accurate and up to date. Therefore, please contact us to update or correct your data if these changes or if you believe that any data that we have collected about you is inaccurate at the contact details below.

Where you have consented to our processing of certain personal data, you can at any time withdraw such consent and/or tell us not to contact you with updates and data regarding our products and services (or part of them) either at the point such data is collected, (using an appropriate acknowledgment and consent) or, where you do not wish us to continue to use your data in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise this right at any time by contacting us using the contact details provided on our website.

You can request:

1. access to the personal data we hold about you;
2. corrections or updates to your details;
3. erasure of your personal data;
4. portability of personal data that you have provided to us in a structured, commonly used and machine-readable format.

You also have the right to object to, or request the restriction of, our use of your personal data.

If you would like to exercise any of the rights set out in this section, please contact us using the details set out below. We may refuse to provide access where we have legitimate reasons for doing so under applicable data privacy laws, and in exceptional circumstances may charge a fee for access if the relevant legislation allows us to do so, in which case we will provide reasons for our decision.

12. Changes to the Privacy Policy

Please note that this Privacy Policy will change from time to time. We expect such changes mostly to be minor, but there may be changes that are more significant.

Regardless, we will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice.

13. Miscellaneous Information

At your request, we can confirm what data we hold about you and how it is processed. If we do hold personal data about you, you can request the following data by contacting us using the details below:

1. The identity and contact details of a person or an organisation that has determined how and why to process your data;
2. The purpose of the processing as well as the legal basis for processing;
3. Whether the processing is based on our legitimate interests or a third party, data about those interests;
4. The categories of personal data collected, stored and processed;
5. Recipient(s) or categories of recipients that the data is/will be disclosed to;
6. How long the data will be stored;
7. The source of personal data if it wasn’t collected directly from you;
8. Any details and data of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Proof of identity is required. All Data Subject Requests can be made through our company website.

14. General Disclaimers

Neither we nor any of our affiliates, directors, employees or other representatives will be liable for losses arising out of or in connection with the use of our website to the extent permissible by law.

We are only providing our website and its contents on an “as is” basis and we make no (and expressly disclaim all) representations and/or warranties of any kind with respect to our website or its contents including without limitation warranties of merchantability and/or fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible from or via our website is accurate, complete or current.

The limitations of liability in relation to our website apply to all damages of any kind, including, without limitation, compensatory, direct, indirect or consequential damages, loss of data, income, production or profit, loss of or damage to property and claims of third parties.

The limitations of liability in relation to our website do not limit our liability to the extent that it cannot be limited and/or excluded by applicable law.

You are liable for any charges made by your internet service provider as a result of your use of the internet service.

15. Feedback, Including Comments, Questions and Complaints

We value your comments and opinions. If you have any comments, questions or complaints about us or about our use of your data or about this online Privacy Policy, please contact us.

If you do not receive a response to your inquiry relating to our privacy practices – or if you feel your inquiry has not been satisfactorily addressed, you may submit a complaint to us.

If you make a privacy complaint with us, we will respond to let you know how your complaint will be handled. We may ask you for further details, consult with other parties and keep records regarding your complaint.

When you send us or provide us with personal data via email (that is, in a message containing a question or comment, or by filling out a form that emails us this information) or via telephone, we use it to respond to your requests.

HeliCo Translation is committed to assist all its website visitors about their archived data anytime you need this assistance.

This Privacy Policy was updated on March 10, 2020.